In a mid-pandemic field service environment, plenty of solutions have arisen on the fly. From hybrid operations to revamped safety protocols, it seems like things are in flux.
Field service has permanently changed-perhaps more dynamically than any other business function. The pandemic has reinforced the importance of customer service by understanding customers across every service and digital touchpoint to maximize loyalty and consumer value. This has become more complicated due to COVID; nevertheless, innovations in field service management can enhance customer loyalty amid increased expectations.
Our 2021 list of top field service trends spotlights what's new and what's next.