The Empathy Gap in Self-service Kiosk Experiences | UserTesting Blog
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Jennifer DeRome Jennifer DeRome
6 min read
The Empathy Gap in Self-service Kiosk Experiences | UserTesting Blog

If you've traveled by air, used an ATM, indulged in some fast food, visited the DMV, bought groceries, got a car wash, filled up your car with gas, or probably a million other activities, chances are you interacted with a self-service kiosk. Love them or hate them, they're everywhere and likely will only become more prevalent in our daily lives.

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