Moderation community management systems were built to create safety. But too often, they end up doing the opposite-silencing the very people they're meant to protect.

It usually starts quietly.

A longtime member of your association shares something real. It's a vulnerable story-raw, emotional, maybe written in slang or dialect. Nothing harmful. Just humans. But the system doesn't know that. The AI moderation tool flags it, auto-removes it, and sends no explanation. Not even a warning. Just silence.