Focus on customer experience.
Focus on customer experience.
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In case you missed our recent webcast, luminaries from Vodafone, Accenture, and Oracle discussed challenges and opportunities presented by 5G, emerging multiparty business models, and competitive disruption from webscale companies. Jason Rutherford, senior vice president, and general manager of Oracle Communications, Applications, led the discussion about IT and operational agility. He explored what CSPs need to rapidly launch and monetize services while simultaneously ensuring agents and customers get the best customer experience possible over any channel, any time.

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