Imagine your entire business turned upside down overnight. This probably isn't very hard for you to imagine: The COVID-19 pandemic hit the hospitality industry like a storm, throwing everything into chaos. Guests and staff suddenly faced unprecedented challenges. Businesses had to pivot, innovate, and find new ways to stay afloat. It was a time of fear, uncertainty, and intense pressure. But here's the truth: While the pandemic was a one-of-a-kind event, it won't be the last time any of us face massive disruptions. Every business at some point will encounter hurdles that demand resilience and creative solutions. So what do