Reading reviews from real, verified customers is one of the best ways to get an understanding of whether a tool is right for you or not.
In the summer of 2019, we collected and looked at 128 in-depth Hotjar reviews from the same year from trusted third-party sources-97 from Capterra, 20 from G2, and 11 from Trust Radius-to see what our customers think of our service and how they use our tools on their websites.
Here are the highlights: we're going to be 100% honest and share the 5 best and 3 least favorite things about Hotjar, plus the top reasons our customers and users think you should (and shouldn't) start using Hotjar on your website.