Two weeks ago we released Chatmeter's latest Local Brand Report: Top Multi-Family Brands of 2021. In the report, we explored the current state of the multi-family industry from a renter's perspective by taking a look at the online visibility and reputation of multi-family brands. The report itself shares some great insight into the state of the multi-family industry, but I wanted to take some time to share my thoughts as to what these findings mean for property management companies looking to improve the local experience.