379: Journey Mapping Masterclass 1: Frame The Effort
Associated with
Joana de Quintanilha Joana de Quintanilha
3 min read
379: Journey Mapping Masterclass 1: Frame The Effort

This is the first in a 4-episode deep-dive on journey mapping with our journey mapping expert, Joana de Quintanilha. In this episode, Joana gives an overview of the journey mapping effort, from scoping through to improving the customer experience itself.