Christmas is around the corner, the magical time of hustle and bustle, nerves, frantic shopping, but also time spent with the family, lots of food and gifts... but where are the gifts? Will they be shipped in time for Christmas? Can I swap that reindeer sweater if it doesn't fit Peter? Yeah, and will you wrap it nicely for me? I am too clumsy for these things... that's why we have live chat for all of these questions and requests.

E-shops everywhere are completely flooded with such questions around Christmas time. It is good to prepare a strategy to answer the most common ones without having to sit at the computer all day. In the end, we do have more important stuff to do - we are packing reindeer sweaters! :) That's why we've prepared tips on how to use automatic messages to keep customers informed of the hottest topics before they write or call you.