The capabilities of mobile devices long have been touted for hotel operations, but they can generate even greater value during this time when terms such as social distancing are part of our everyday lexicon.
To further staff and guest safety, for example, now might be the time to enable staff to access hotel cloud software from their personal mobile devices, using secure logins. That could enable an attendant to use his Android phone to bill items a guest used from the minibar or to update room status, or allow a concierge to use her iPad to help arriving guests.