Following this headliner performance, was a Women in Leadership Panel featuring two Oracle CX customers, Susan Fisher, Senior Manager of Global CRM & CPQ Platform Development at Hyster-Yale Group, and Susan Andreeff, Senior Manager and Agile Product Manager of Digital Commerce at Motorola Solutions, Inc. Both are reimagining how customers engage and purchase in complex B2B environments.
As Hyster-Yale and Motorola Solutions continue on their path of transforming the digital customer journey, they learned a few lessons, particularly during this time of business upheaval caused by COVID. While these lessons are relevant in today's current climate, they really should be applied to the way we work every day, pandemic or not.