Experience TV episode 2: Customer care and service featuring Grad Conn of Sprinklr
Welcome to Experience TV, a live show on social channels about the economic revolution we're living through-the Experience Economy-where brands compete on the quality of their customer experiences.
Here you'll find the replay of our latest episode and all resources mentioned within. Follow me, Katie Martell-on Twitter, LinkedIn, or the show's Facebook page-to catch future episodes.
Watch below, and read on for a full recap
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