In this article, we'll outline the must-have contact center phone system features that every sales manager should look for to support both inbound and outbound calling. From interactive voice response (IVR) and automatic call distribution (ACD) to call recording and real-time reporting, we'll explain the benefits of each feature and provide examples of how they can be used in a B2B setting. We'll also provide advice for setting up these features to ensure that you're getting the most out of your contact center phone system.