Welcome to Experience TV, a live show on social channels about the economic revolution we're living through the Experience Economy where brands compete on the quality of their customer experiences.
Here you'll find the replay of our latest episode and all resources mentioned within. Follow me, Katie Martell on Twitter, LinkedIn, or the show's Facebook page to catch future episodes.
Episode 6 featured the "godmother of Customer Experience," Jeanne Bliss, founder of Customer Bliss. Together, we dug into the findings of a cross-generational research report on customer preferences.
It turns out there's no magic formula! Customer Experience (CX) is not one size fits all.
Watch below and read on for a few takeaways.