Using Invoca to automatically score customer care calls and improve agent coaching

Conversation Intelligence / Invoca / Case Studies

Using Invoca to automatically score customer care calls and improve agent coaching

Associated with

4 min read

Using Invoca to automatically score customer care calls and improve agent coaching

Invoca

Casella Waste Systems uses Invoca to automatically score customer care calls and pinpoint coachable moments more efficiently

Other content from Invoca

How a Leading Healthcare Provider Cut Cost-Per-Click 50% with Invoca & Freshpaint

Case Study

How a Leading Healthcare Provider Cut Cost-Per-Click 50% with Invoca & Freshpaint

Senior Helpers uses Invoca to score agent phone calls at scale

Case Study

Senior Helpers uses Invoca to score agent phone calls at scale

Watermark uses Invoca to track marketing-generated calls and analyze conversations

Case Study

Watermark uses Invoca to track marketing-generated calls and analyze conversations

AI Marketing Analytics: Benefits, Use Cases, and Top Tools

Article

AI Marketing Analytics: Benefits, Use Cases, and Top Tools

Featured by Simple Strat

The Ultimate Guide to Podcast Marketing for B2B Companies

Article

The Ultimate Guide to Podcast Marketing for B2B Companies