In this episode, we are joined by Annette Franz, Founder & CEO of CX Journey Inc. With over 25 years of experience helping companies understand their employees and customers, it's Annette's mission to help us all put the "customer" back into the customer experience. Tune in to hear the importance of finding customers for your products vs. finding products for your customers, how your employee experience directly affects your customer experience, and what it takes to really know your audience.