Inbound vs. outbound calls & 3 ways call centers can improve both

CRM / Zoho Corporation Pvt Ltd / Articles

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Judith Figredo

Posted Feb 2, 2022 • 4 min read

Inbound vs. outbound calls & 3 ways call centers can improve both

Zoho Corporation Pvt Ltd

This is a guest post by Grace Lau, Director of Growth Content at Dialpad. A call center is a hub for all sorts of operations, from customer support to market research, and because of this, every call center is different. But, there are two main types: inbound and outbound call centers. In this article, we'll...

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