On this episode of Future Enterprise, proudly presented by IDC, host Joe Pucciarelli, Group Vice President and IT Executive Advisor, sits down with IDC's Program Vice President, Digital Strategy and Customer Experience, Alan Webber, to discuss the Future of Customers and Consumers. They are joined by Devon Valencia, the Chief Information Officer at CareSource, an industry leader in providing member-centric healthcare coverage, and the nation's largest Medicaid managed care plans.