3 lessons from Bill Macaitis on building a customer-centric culture
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 Bill Macaitis Bill Macaitis
8 min read
3 lessons from Bill Macaitis on building a customer-centric culture

We learn from Bill Macaitis (former marketing executive for Slack, Zendesk, and Salesforce) that customer centricity begins with your internal customers: your team. When you put your employees first, they will naturally go the distance for your customers.

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