Innovation, Knowledge and Organic Service Channels - an Interview with Jeff Wartgow
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Alice Park Alice Park
Innovation, Knowledge and Organic Service Channels - an Interview with Jeff Wartgow

I recently spoke with Jeff Wartgow, Oracle's Senior Director of Product Management for Fusion CX Strategy. Jeff leads the product management team for the Oracle Service Cloud Platform. Notice his title includes 'CX Strategy.' The thing I learned is that it's not just about technology. It's also about our changing lifestyles and innovating ways of servicing into reality.

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