Small businesses face unique challenges as they grow and build their brand. For example, when there are a limited number of employees, handling a growing volume of inbound or outbound calls can be overwhelming.

If you're a small business owner or customer service provider with a team that's currently handling call center activities internally, you might be experiencing a rising tide of communication from increasingly demanding customers. You may probably also be wondering if outsourcing your call center business processes is the right thing to do.

In this article, we break down the different types of call centers and the business initiatives they support and then delve deeper into what outsourcing those business processes might look like for your team.