Associated with
Akshra Gj
Posted Sep 29, 2022
•
3 min read
Fine tune your queue announcements, hold music, and ringing patterns to engage and guide your callers while they wait in a call queue
Imagine your busiest business hours get hit with an unexpected surge of incoming calls. This can easily overwhelm your agents, potentially causing them to lose more than half of the arriving calls if not regulated properly. Powerful tools like Zoho Voice's Call Queues can effectively handle congestion that arises when handling such high call volumes.
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