As CX professionals, we have to consider the future of who customers are, how they will relationally integrate with companies, and what we can do to align ourselves with this shift.  
Sara Hatter is the Founder of ElevateCX, the premier event for customer support and customer experience professionals. Sara created ElevateCX to be the school for customer support, where CX professionals can learn from industry peers about trends in CX, hear thoughtful advice on growing and scaling teams, and get insight into