Because change can be difficult and it often impacts more people than we realize, when this week's guest says he experienced a lot of pushback, that's probably putting it lightly. 

Steve Stessman is the Vice President of National Retail Sales at Tuff Shed, a company that has been providing building solutions like sheds and garages since 1981. 

In this episode of Agents of Change, you'll hear about a change so large that it impacted the entire way the company does business, trickling all the way down to customer experience.