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GDIT Boosts Customer Service Capabilities Through a One Workforce Approach
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Ravi Rampersad Ravi Rampersad
Posted Aug 17, 2023 • 5 min read
GDIT Boosts Customer Service Capabilities Through a One Workforce Approach
Verint Verint

With Verint's solutions weaving AI and automation into the fabric of its customer service capabilities, GDIT reduced staffing by 30 percent in its contact center.

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