Associated with
6 min read
Banking and Workforce Engagement: Preparing for the Future
Banks are investing in bots often with the expectation of a dramatic decrease in calls. But financial services contact centers must augment agents' skills to keep up with customer needs. Here are four ways to support employees and deliver effective engagement.
More Ways to Read:
🧃
Summarize
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
Genesys
Featured by Salesforce
