Posted May 4, 2018
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4 min read
Why you should automate your customer support desk - Workbooks CRM
Ask a man or woman on the street if they like the idea of automated customer service and chances are you'll be greeted with a horrified stare and a decisive "no!". We tend to associate the automation of customer service with nonsensical emails, infuriating call management system loops or robotic live chat comments
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