How to Deal With Inappropriate Comments From Customers
Associated with
Alicia Berruti Alicia Berruti
Jonathan "JB" Bolton Jonathan "JB" Bolton
Daniel Hall Daniel Hall
Amber Van Schooneveld Amber Van Schooneveld
Posted May 11, 2021 10 min read
How to Deal With Inappropriate Comments From Customers

"Hey, princess." "I see why you got your job." "You're so handsome." If you are in a customer-facing role or you lead a team of customer-facing employees, these types of comments may sound familiar. Sadly, unwanted advances, flirting, inappropriate comments, and sexual harassment from customers aren't as uncommon as we might hope. And while video offers an amazing opportunity to connect in an authentic, human way, some people will use it instead to focus on physical appearance, make gendered comments, or infuse the conversation with innuendo. Why does this matter? Here are just a few of the ways people say this kind of behavior affects them: "It's unsettling. I'm caught off guard and don't know how to respond." "I feel shame - like I did something wrong." "I feel like I'm back in middle school." "I feel like my expertise is being diminished." This isn't where you want your employees to operate from when trying to negotiate a sale or train a customer. You're not your best and your employees aren't their best when the focus shifts away from their content, expertise, or experience. Our team at BombBomb has sent half a million videos collectively.