The pandemic has "changed online shopping forever," according to a United Nations study on its retail impact. One example is e-commerce sales rose by an average of 6% across online platforms from January to March 2020 compared to the same period in 2019. As companies continue to adapt to the changing commerce landscape consumers can expect important omnichannel advances in 2021.
Following last year's three omnichannel trends to watch out for in 2020, this article looks at the top trends that you'll likely see moving development forward in 2021.