In a previous post on the UserTesting blog, I wrote about my love for usability labs and in-person research. Meeting with users face-to-face allows a researcher to have an open conversation about a current site issue or a potential design flaw. This is especially useful when gathering ideas for a redesign. Asking follow-up questions lets a researcher discover why a problem exists, and speaking face-to-face allows a researcher to take the time to identify whether any of the proposed solutions will make a problem go away.