Equip customer service agents with actionable intelligence
Equip customer service agents with actionable intelligence

Oracle Unity ingests and masters data from a wide variety of sources, such as marketing touchpoints, point-of-sale, asset data from ERP systems, customer service interactions, and more. It then cleans, de-duplicates, and consolidates that data into a single, dynamic customer profile that can be queried in real time to provide differentiated value for customer service organizations.