Associated with
10 min read
What is Customer Effort Score (CES)?
Customer effort score (CES) measures the ease of a customer's experience with your brand. Learn best practices for using the survey, possible questions to include, and how you can calculate your own metric.
More
Ways to Read:
🧃
Juice It
--
The key takeaways that can be read in under a minute
Sign up to unlock
Worth the squeeze
Get access to the condensed version of this piece, and every other article on The Juice, and so much more.
Start a free account on The Juice and we'll send you weekly emails sharing which podcasts, blogs, guides,
etc. are trending with other marketing or sales pros. We call it the Top 5!
Other content from
HubSpot
Featured by Simple Strat
