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Posted Sep 11, 2020
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6 min read
ProTips: 5 Ways to Scale Customer Support Without Breaking the Bank
This is a guest post by Himanshu, Exotel Customer support directly impacts customer loyalty, revenue churn, and customer lifetime value (CLV). As businesses grow, scaling customer support is important to deliver the same level of customer experience. But how does a company scale-up support without breaking the bank?
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