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Manish Nepal
9 min read
How to use QBRs to add value to your customers, improve relations, and boost retention | Avoma Blog
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A lot of customer success (CS) teams don't leverage a quarterly business review (QBR) to its fullest potential. QBRs are goldmines of opportunities for CS teams to understand the customers' needs better, deepen customer relationships, and identify new avenues for account penetration. A better way to handle QBRs is to treat them as an exercise to improve your net revenue retention (NRR). Through this post we walk you through a set of five tips that you can apply to run value-packed QBRs.
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