From 3 Hours to 17 Minutes: How Databox Reduced Chat Response Time in One Week | Databox Blog
Associated with
Pete Caputa Pete Caputa
Rachael Bassey Rachael Bassey
Posted Jun 25, 2021
From 3 Hours to 17 Minutes: How Databox Reduced Chat Response Time in One Week | Databox Blog

Find out how Databox reduced median first response time from more than 3 hours to just 17 minutes. Learn which measures were taken to ensure this success is long-term and sustainable.