Introducing Tico: The AI customer support agent resolving 97% of tickets
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5 min read
Introducing Tico: The AI customer support agent resolving 97% of tickets

Voiceflow, a platform for building AI agents, experienced a surge in customer support tickets from its growing user base. To address this, the team developed Tico, an AI automation project aimed at resolving tickets quickly while maintaining support quality, freeing users to focus on building their AI agents.

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