Now is the time for businesses to prepare for an expected increase in inbound calls and a decrease in staffing.
Businesses with the right tools in place - including call management solutions, communications hubs, data-driven marketing strategies, and creative customer engagement - will ride the wave to more business, and more efficient internal business processes.
Between April and August of 2021, 20 million workers left their jobs in the US. The Great Resignation is in full swing, leaving companies scrambling to accomplish the same amount of tasks with fewer employees.

This shift in workplace resources is why it's important for businesses to look at their communication systems to find opportunities to increase efficiency. If we are to work with fewer employees, we must ensure that the processes we do employ allow for the most work to get done.

Inbound call volume spikes show us that while we may have fewer employees, business is still booming. In fact, based on CallRail analysis, during the first few months of business lockdowns, businesses saw call rates that surpassed pre-pandemic levels.

From April to July 2020, call volume went up 79% - a rate which will continue to increase in spite of a dwindling number of workers to receive these calls.