Posted May 14, 2025
The AI-First CRM Era Begins: 5 Takeaways from ServiceNow Knowledge 2025
ServiceNow flipped the script on CRM at its Knowledge 2025 conference in Las Vegas this month, turning what used to be a clunky data silo into an AI‑powered command center for everything revenue. The event cemented ServiceNow's pivot from ITSM powerhouse to AI‑first CRM contender. Across keynotes and breakout sessions, the company laid out three pillars-unified [...]
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