Quartz Health faced knowledge system limitations affecting productivity and accuracy in the healthcare industry. They struggled with information searchability and maintaining informed call center staff. Panviva's context-based system revolutionized their approach, enabling swift access to accurate information crucial for addressing client inquiries. Unlike other systems, Panviva swiftly pinpointed necessary information in real-time, significantly enhancing operational efficiency. Quartz experienced improved productivity, reduced training costs, and enhanced customer service due to Panviva's user-friendly interface. The platform facilitated faster onboarding for call center staff and ensured compliance with evolving healthcare regulations. The result was increased employee productivity, accelerated onboarding, and minimized risks of non-compliance errors.