Chatbots offer an excellent solve by conveniently managing customer interactions 24/7 and can be a real life-saver for local businesses. They streamline workflows, freeing up your employees for higher-priority tasks. They also mitigate long wait times typically associated with email or phone-based customer support as they provide instant help to multiple users simultaneously. Bottom line: they enhance your response quality while keeping your expenses in check.

Because a chatbot is a no-brainer, we're not here to convince you to get one. We're here to help you choose the right one for your business. Read on for 13 essential chatbot features to consider in 2024.