Any hotelier trying to boost incremental revenue with upsells has witnessed the process operate less than ideally:
Front-desk agents essentially "yielding down" offers rather than "yielding up." Which defeats the entire purpose.
The all-too-common scenario typically unfolds when agents who feel they've already earned enough money during their shift through upsell commissions begin selling offers at a discount. In other words, as their motivation to generate sales goes out the window, so too, does your hotel's opportunity to fetch top dollar.
It's no way to run an upsell program, especially in a post-pandemic marketplace when the pressure to generate revenue has never been greater. That's why at Fairmont Tremblant, our acclaimed resort in Mont Tremblant, Quebec, we switched to Oracle Nor1 upsell solutions and the results have been nothing short of startling.
Within a few months of adoption, we became Oracle Nor1's second-highest upsell revenue producer among all its customers for the month of August.