Two points i favor of bpm online
BPM and CRM vendors are moving toward integration of their products. This trend was outlined 3 or 4 years ago during a Forrester Summit, and now we witness how this prediction turns into life. Kate Leggett, senior analyst at Forrester Research, shared her vision of current situation in the BPM market, making an emphasis on the growing role of embedding BPM into CRM:
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