According to Harvard Business Review, acquiring a new customer is 5 to 25 times more expensive than retaining an existing one. That's why keeping your customers close pays off not only in terms of maintaining loyal relationships but also in economic terms.
With that in mind, I guess the question you should ask yourself, is how do you keep your customers coming back?

In this article, I've highlighted the Top 7 reasons why your customers don't return, even when you do your very best.