CX Visionaries are Using Tomorrow's Customer Engagement Channels Today
Oracle recently surveyed 477 senior CX executives form across the globe to discuss their firm's customer experience capabilities and business results. We wanted to understand the correlation between CX performance and the maturation of emerging technologies and validate the extent to which adopters are driving business success. Further, we also wanted to understand what distinguishes the leaders who are aligned with CX best practices. We published these insights in a brand new report titled The Impact of Emerging Technology on CX Excellence: Insights from Oracle's Global Survey of Customer Experience Visionaries.
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