I recently had to call my bank. Specifically, I needed to speak with the department that handles my IRA. When I called, I was told the wait time would be 25-30 minutes and I was asked if I wanted to be called back so I wouldn't have to be on hold for that long. Brilliant. I selected that option and they called me back about 20 minutes later. Unfortunately, when I finally got in touch with a human and explained my issue, they needed to transfer me to yet another department.