Customer onboarding is vital for improving product adoption and setting new customers up for success with your product or service.

Statistics show that 76 percent of customers likely stay with a service after a welcoming onboarding experience. And poor onboarding leads to a 40-60 percent user drop-off rate in the software industry.

If you're currently putting together a customer onboarding program, it's helpful to consider the potential challenges ahead.

Discover six challenges customer teams can face and the potential solutions to make your onboarding process more effective.