Filler words-like, you know, actually, kind of, um-are part of our everyday conversation, and we don't even realize it. Some research shows that it negates the speaker's credibility when you overuse it, whereas there are also enough research articles that talk about the positive impact.

But, what is the impact of filler words when you are selling online? Does it affect your sales outcome? Well, that's what this article is all about.