83% of Australian adults prefer in-person banking experiences
Commissioned by UserTesting and conducted by OnePoll, the study also revealed that when it comes to finances and banking, people across all generations prefer a human touch-83% of Australians said they prefer using a traditional bank for their financial needs.

A fifth said they strictly use traditional banks, ditching digital-only completely- including 29% of baby boomers and 27% of the silent generation. In comparison, only 14% overall said they rather use a digital bank with no physical presence, and 62% said they use both traditional and digital banks.

People who prefer traditional banks said they like speaking with a human (44%), and 39% like having a physical place to go.