Kiosks Take Center Stage for Better – and Safer – Guest Experiences
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David Jones David Jones
Kiosks Take Center Stage for Better – and Safer – Guest Experiences

Seventy percent of consumers said when they travel again, they would be more likely to stay in a hotel offering self-service technology that minimizes contact with staff.

That finding – one of the highlights of A Data-Driven Look at Hospitality's Recovery, a new global study released by Oracle Hospitality and travel industry research firm, Skift – provides hoteliers with a clear answer to one of their most-pressing questions:

How do I assure guests that my property is enhancing health-safety measures and ready to deliver exceptional stays in a changed world?

Hoteliers are exploring and deploying self-service technology with a renewed sense of urgency, and one option that's gaining considerable attention is kiosks. Though they're certainly not new to the marketplace, kiosks now are playing a far greater role in elevating the guest experience.

Here are four key ways kiosks can address guest and employee concerns, improve service, and jumpstart business:

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