Seventy percent of consumers said when they travel again, they would be more likely to stay in a hotel offering self-service technology that minimizes contact with staff.
That finding – one of the highlights of A Data-Driven Look at Hospitality's Recovery, a new global study released by Oracle Hospitality and travel industry research firm, Skift – provides hoteliers with a clear answer to one of their most-pressing questions:
How do I assure guests that my property is enhancing health-safety measures and ready to deliver exceptional stays in a changed world?
Hoteliers are exploring and deploying self-service technology with a renewed sense of urgency, and one option that's gaining considerable attention is kiosks. Though they're certainly not new to the marketplace, kiosks now are playing a far greater role in elevating the guest experience.
Here are four key ways kiosks can address guest and employee concerns, improve service, and jumpstart business: