82% of UK adults prefer in-person banking experiences
Commissioned by UserTesting and conducted by OnePoll, the study also revealed that when it comes to finances and banking, people across all generations prefer a human touch-82% of UK residents said they prefer using a traditional bank for their financial needs.

Less than a fifth of UK residents (16%) said they "strictly" use traditional banks, ditching digital-only completely - including 27% of the silent generation and 22% of baby boomers. In comparison, only 15% said they'd rather just use a digital bank with no physical presence, and 66% said they use both traditional and digital banks.

People who prefer traditional banks said they like speaking with a human (43%), and 35% like having a physical place to go.